“We worried about the backup and retention policies in M365. Microsoft takes care of our data, and protecting historical email data is important. That’s why we decided to ensure we have a backup of our data residing in M365.”

Karen St.Clair, IT Manager,
Columbia Power & Water Systems

The misunderstanding falls between Microsoft’s perceived responsibility and the user’s actual responsibility of protection and long-term retention of their Microsoft M365 data, formerly known as Office 365. The backup and recoverability that Microsoft provides and what users assume they are getting are often different. Meaning, aside from the standard precautions M365 has in place, you may need to re-assess the level of control you have of your data and how much access you truly have to it.